1.0 Who/What is Canada's Best Adult Video Source?
2.0 SECURITY & PRIVACY QUESTIONS
2.1 If I place an order on-line, is my credit card number secure?
2.2 Why doesn't my browser's lock icon indicate a secure connection?
2.3 What kind of shipping containers are used and are they discreet?
2.4 I am concerned about my privacy. Will my name be given or sold to others or used for mailing lists?
2.5 Why do you want my e-mail address?
2.6 When I use my credit card, how do the charges appear on my credit card statement at the end of the month?
3.0 SHOPPING QUESTIONS
3.1 How do I place an order?
3.2 Are all the items on the web site in stock?
4.0 PAYMENT QUESTIONS
4.1 I'm not comfortable giving credit information over the Internet. Is there any other way I can place an order?
4.2 When is my credit card charged?
4.3 Can you send my order COD?
4.4 How can I order if I don't have a credit card?
4.5 If I order with a US credit card, am I charged US or Canadian dollars?
5.0 SHIPPING QUESTIONS
5.1 Can you ship to the US or Internationally?
5.2 How do you ship your products?
5.3 How long does it typically take for me to receive my items once I have placed an order?
5.4 Do you include the original box with your videos?
5.5 What are your shipping charges?
6.0 CUSTOMER SUPPORT QUESTIONS
6.1 How can I reach you?
6.2 Can I return an item for refund or exchange?
6.3 What if I receive a damaged or defective item?
7.0 MISCELLANEOUS ADULT VIDEO QUESTIONS
7.1 What video formats are available? Do you have PAL?
7.2 Are the videos and DVDs "pornography"?
7.3 Are any of the videos censored or cut?
7.4 Why are your prices higher than some of the big American on-line adult stores?
7.5 Why don't you carry a selection of "classic" movies or older titles?
7.6 Why can I purchase a title from the US before it is available in Canada?
8.0 OTHER QUESTIONS
8.1 How can I get a text version of this FAQ?
8.2 How come my shopping basket will only hold 1 item and why does my computer want a cookie?
US Customer
F.A.Q.
(Frequently Asked Questions)
Do you ship to the US or Internationally?
What are the benefits of ordering from Canada's Best Adult Video Source compared to some of the large US based sources?
If I order with a US credit card, am I charged US or Canadian dollars?
What are the shipping charges to the US?
What shipping options are available for US orders and how long will it take for my package to arrive?
Do you offer any special packaging options for US orders?
At Canada's Best Adult Video Source, our goal is to provide the highest quality adult videos, DVDs and toys at extremely low prices while at the same time ensuring that your shopping experience is an enjoyable one. Over time, we plan to increase the quantity and quality of adult film related information on our web site with the intention of becoming the Internet's premier source for all things related to adult entertainment.
Q. If I place an order on-line, is my credit card number secure?
A. Absolutely. Our secure order form uses Secure Socket Layer (SSL) encryption technology from RSA Data Security to provide for site authentication and peer to peer secure communication. This allows you to submit orders and information to us without worrying about your credit card numbers being intercepted by others on the Internet. You can also verify our SSL certificate by placing your cursor over the COMODO logo.
Q. Why doesn't my browser's lock icon indicate a secure connection?
A. The reason the lock icon may not appear is that while the order form is run off of a secure server, the form page itself is part of a frameset which is run off a non-secure server (this is done for performance reasons). You can verify the secure connection by watching the progress indictor on the bottom of the browser window (it should say something like "establishing secure connection. Connection is secure.") or by opening the frame in a new window (the lock icon will then appear).
Q. What kind of shipping containers are used and are they discreet?
A. All orders are shipped in plain boxes or padded envelopes. The return address doesn't include any company name.
Q. I am concerned about my privacy. Will my name be given or sold to others or used for unauthorized mailing lists?
A. No. We will never sell your name to anyone else and will never mail you anything without your prior approval. If you'd like to receive periodic announcements of special promotions or be notified when new items are added to the on-line store, you can add your name to our mailing list.
Q. Why do you want my e-mail address?
A. If there are ever problems with your order, if an item is out of stock or needs to be specially ordered, or if we experience any problems with your credit card, we need to be able to reach you as quickly as possible. Also, you will be e-mailed a confirmation receipt upon ordering.
Q. When I use my credit card, how do the charges appear on my credit card statement at the end of the month?
A. Charges will appear as "VX1 Multimedia".
A. The most convenient (and least expensive) way to order is by using our on-line shopping cart system. Simply add the titles you’d like to order to your shopping cart (you can modify the contents of the shopping cart at any time) and enter your shipping and payment info when prompted.
Q. Are all of the items on the web site in stock?
A. We maintain a physical inventory of over 30000 different items. Many (but not all) of these items can be found on the web site. Our suppliers keep an inventory of thousands of additional items which we can usually get within a few days (often within 24 hours). There are times when we are out of a requested item which is also out of stock at the distributor. In those cases, we'll let you know when we expect to receive the item(s) and may suggest partial shipments (ship the in-stock items immediately and the backordered items when they arrive), or a substitution.
Q. I’m not comfortable giving credit information over the Internet. Is there any other way I can place an order?
A. We do accept phone orders. Keep in mind however, that submitting your credit card information via fax or phone is potentially less secure than sending the information over a secure Internet connection.
Q. When is my credit card charged?
A. Your credit card is not charged until the items ship.
A. No, we are unable to accept COD orders at the present time. COD shipment would increase your cost because a COD fee is added by the post office. Also, if the shipment is undeliverable or refused by the addressee, we have to pay the fees for delivery and COD, and we would have to increase our prices to everyone to cover us for the possibility of being stuck with these fees.
Q. How can I order if I don't have a credit card?
A. We can accept Canadian money orders. When placing your order, select the "Money Order" payment option then mail your payment to the address specified on your confirmation e-mail message.
Q. If I order with a US credit card, am I charged US or Canadian dollars?
A. All prices appearing on the web site and listed on the invoice are in Canadian dollars. When the transaction is processed by your credit card company, the amount is converted to the equivalent amount in US dollars Click here to get up-to-the-minute currency conversion rates.
Q. Do you ship to the US or Internationally?
A. Yes, we ship all over the world, but it's the customer's responsibility to ensure that the items they're ordering are legal to receive and possess in their area.
Canada's Best, will not be held responsible for any shipments seized by foreign customs officials or for any duties, taxes or customs fees which may be charged by by customs.
To minimize the possibility of cross border shipping problems, you may want to request the "generic packaging" option when placing your order.
Q. How do you ship your items?
A. Local (GTA) orders ship via Canpar. Other Canadian and US orders ship via UPS Standard. Contact us for details on International orders.
Transit time is up to 4 business days for Canadian orders, up to 5 business days for US orders. Contact us directly if you'd prefer a faster shipping option.
Shipping to the U.S. is via UPS and takes up to 5 business days.
Q. How long does it typically take for me to receive my items once I have placed an order?
A. Most orders are processed and ship out in one or two business days unless one or more of the items you've ordered is backordered (in which case you'll be notified). The time in transit depends of which shipping option you choose.
Q. Do you include the original box with your videos?
A. Yes. There are at least two reasons why many other Internet adult movie sites don’t include original box art with the videos they ship: Some disreputable companies are selling unauthorized copies of videos. They buy one legitimate copy of a title from a distributor and then make hundreds of copies (usually using low quality item and inferior equipment). The result is a poor quality product and no box cover art to match up with the illegal copies.
The second reason is more pragmatic, shipping costs are higher for a boxed video than for just the item itself.
At Canada’s Best, we only ship the highest quality product we can find which we purchase from authorized Canadian distributors. While we always include the original cover art, to save on shipping costs, we remove the plastic or Styrofoam insert from the package.
For US orders, you have the option of receiving the original box with the videos or generic packaging with dummy item labels and plain white cardboard boxes. The second option is highly recommended if you're ordering items which may present problems at US customs.
Q. What are your shipping charges?
A. We now offer flat-rate shipping. $10 to anywhere in North America, regardless of number of items.
A. Click on the Contact link for a complete list of contact options.
Q. Can I return an item for refund or exchange?
A. Sorry, no. All sales are final. Like all video retailers (and not just of adult videos) our policy is "No Returns, No Exchanges, No Refunds." The very good reason for this policy is that it would be all too easy for a dishonest customer to purchase a item, copy it, and then return the original for a refund, thus receiving our merchandise absolutely free. Even though only a very small minority might resort to such thievery, the rules must be the same for everyone.
Q. What if I receive a damaged or defective item?
A. If you receive a video or DVD that fails to perform due to manufacturer's defect or was damaged in shipping, please contact us immediately. We will ship you a replacement at no cost to you and include instructions and postage to return the damaged/defective item. Please e-mail or call us with your request before returning your product.
Defective toys and novelties should be returned directly to the manufacturer.
Q. What video formats are available? Do you have PAL?
A. No. All of our videos are NTSC format - - PAL and SECAM are not available. This is an important question, because WE DO NOT GIVE REFUNDS FOR PEOPLE EXPECTING PAL OR SECAM VIDEOS
Q. Are the videos and DVDs "pornography"?
A. The videos and DVDs all portray various forms of sexual activity performed by consenting adults. Sexually explicit images are often loosely referred to as "pornography" or "porn," but that doesn't mean they are "pornographic" or "obscene" in the legal sense. We do not have, do not want, and cannot supply, any illegal material such as child pornography (sexual activity performed by children under 18 years of age), bestiality (sexual activity between humans and animals), rape, torture, or sex with violence (even if only simulated).
It is your responsibility to ensure that...
1. you are of legal age to obtain and view sexually explicit materials according to the laws of your area, and
2. that the items you order are legal to receive and posses in your in your community.
Q. Are any of the videos censored or cut?
A. With a few exceptions, all of the videos we offer are completely explicit, uncut, and uncensored. If a movie has been severely edited to comply with Canadian guidelines, then we don't offer it in our selection.
The interpretation of what is and isn't allowed is constantly being challenged by the video distributors and varies by province however the following is a current guide:
ALLOWED
- Intercourse (vaginal, anal, double penetration).
- Oral sex, facial cumshots.
- Bondage (as long as the participants are not being degraded, coerced or humiliated -- this is decided subjectively by the review board).
- Fisting.
- Urination (some provinces don't allow it on, over or in the participants).
- Foreign object penetration.
NOT ALLOWED
- Child Pornography (all participants must be consenting and over 18).
- Bestiality.
- Violent degrading sex, verbal abuse. Quebec tends to be more liberal in these matters.
Q. What are the benefits of ordering from Canada's Best Adult Video Source compared to some of the large US based sources?
A. There are several benefits for Canadian customers.
- All prices on the site are in Canadian dollars.
- Items are shipped from our Canadian warehouse so there's no duties or brokerage fees to deal with.
- Ordering adult videos or DVDs from outside Canada carries the risk of your order being seized by Customs Canada, viewed, and a judgment given as to whether this material is considered admissible under Canada's obscenity laws. If the subjective judgment of the Custom's officer is that the content of the video makes it inadmissible, it will not be forwarded to you (you may or may not receive a notice to this effect) and your only recourse is to try to get a refund from the vendor (highly unlikely since in most cases the shipment in not returned to the sender but confiscated at the border.) Here's an example of a notice received 2 weeks after placing an order for a video from a large US based on-line retailer. Several weeks later, the following notice was received.
By ordering from Canada's Best , you are guaranteed to receive your shipment, without being surprised by any additional taxes or fees and without the risk of having your shipment confiscated.
Maybe the most important benefit of ordering your adult movies from a Canadian vs. an American source is that many titles cost much less than the same title in the US. This is a result of both the US/Canadian dollar exchange rate (currently US$1.00 ~ CDN$1.45) and the different formulas used when pricing videos in the two countries. Here are some examples comparing the prices at Canada's Best Adult Video Source (after converting to US$'s) to the 3 top US-based online stores...
For US based cutomers, the same cost benefit decribed above applies. In addition, Canada's Best carries several adult movie genres not easily obtained through US sources.
Q. Why don't you carry a larger selection of "classic" movies or older titles?
A. There is only a limited selection of unedited older movies available in Canada. Years ago, when these movies were originally released, the laws in Canada were quite restrictive and adult movies tended to be butchered before being released in Canada (the result was similar to the soft-core porn currently shown on the Playboy Channel). If a supplier wanted to distribute an unedited version now that the Canadian laws have been relaxed, they'd have to purchase an unedited master item from the film's producers/owners and resubmit the movie to the Provincial Review Boards for approval. This is an expensive process which doesn't make good economic sense since the demand for "classics" and older items is extremely low.
Ironically, there's a much larger selection of Classic titles available on DVD than on video in Canada.
Q. Why can I purchase a title from the US before it's available in Canada?
A. Again we are at the mercy of our Suppliers who decide which titles will be made available and when. American companies are not bound by the same approval requirements and costs. For financial reasons Canadian suppliers have to be more selective.
If one was to order a title from a US vendor which was not yet available from a Canadian source, the odds are extremely high that it would be confiscated at the border (see Question 7.4).
Q. How can I get a text version of this FAQ?
A. Canada's Best has several e-mail autoresponders which you can use to receive your choice of helpful text documents. To receive a text version of this FAQ document, simply send an e-mail message with the subject "Request" to faq@canbest.com. A text version of the FAQ will be automatically e-mailed to you. Other e-mail autoresponders are listed on the Contact page.
Q. How come my shopping basket will only hold 1 item and why does my computer want a cookie?
A. In order for the shopping basket software to work properly, your browser must be configured to accept "cookies". Cookies are small bits of code sent from the server to your computer where they are stored and help to remember certain information (in this case the cookie remembers your shopping basket contents.)
You can configure your browser to accept cookies by selecting that option in Preferences or Settings.